Frequently Asked Questions

Everything you need to know about shopping with Knotty USA.

What is the standard shipping time for domestic orders?

Most orders are processed within 1-2 business days. Once shipped, domestic delivery typically takes between 3 to 7 business days depending on your location.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Do you offer international shipping?

Yes, Knotty USA ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products covered by a warranty?

Yes, all Knotty USA products come with a 1-year limited warranty against manufacturing defects. If you experience an issue, please reach out to our customer service team.